Translated: Fully equipped kitchen, ideal for a stay with a child, just a pity that there is only one very small grocery store nearby.
Original (Slovak): Kompletne vybavená kuchyňa, ideálna pre pobyt s dieťaťom, len skoda, že v blízkom okolo sú jedny veľmi slabé potraviny
The host's answer:
Translated: Thank you :)
Original (Slovak): Ďakujeme:)
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Everything was fine within the given possibilities.
Original (Slovak): V rámci možnosti bolo všetko v poriadku.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Everything went great from communication with the owner to accommodation.
Original (Slovak): Všetko prebehlo super od komunikácie s majiteľom po ubytovanie.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: We were satisfied. We only have positive feedback.
Original (Slovak): Boli sme spokojní. Hodnotíme to len pozitívne.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Thank you. Everything went according to our expectations.
Original (Slovak): Ďakujeme. Všetko prebehlo podľa naších predstáv.
The host's answer:
Translated: Thank you.
Original (Slovak): Ďakujeme.
The host's answer:
Translated: Hello, thank you very much :)
Original (Slovak): Dobrý deň, ďakujeme pekne:)
Translated: We were satisfied with the apartment. Thank you.
Original (Slovak): S apartmánom sme boli spokojní. Ďakujeme.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: We were satisfied with the apartment, thank you.
Original (Slovak): V apartmáne sme boli spokojní, ďakujeme.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Everything was great. The owner was friendly and responsible.
Original (Slovak): Všetko bolo super. Majiteľka bola priateľská a zodpovedná.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Very clean, very pleasant people, we will definitely return
Original (Slovak): Veľmi pekne čisté veľmi príjemný ľudia určite sa vratime
The host's answer:
Translated: Thank you very much :-)
Original (Slovak): Ďakujeme pekne:-)
The host's answer:
Translated: Thank you :)
Original (Slovak): Ďakujeme:)
Translated: If you have small children, do not expect cooperation from the owner if you can’t start your stay. Five days before our stay, I contacted the owner that our children had chickenpox, which, I remind you, is an infectious disease! The owner coldly suggested we find a replacement for ourselves — that was the only thing she could offer us. Of course, in February there was a high rate of illness in general, and we couldn’t find a replacement nearby. Absolute lack of interest on her part; of course, she states a 50% deposit on her page, but she sent us the full amount by email immediately after the reservation in January, which she had in her account at the time of our difficulties! She didn’t offer any alternative dates, for example in summer or any other time. She simply pocketed the full price of about €500 for nothing. These are the kind of practices you encounter when booking with Raček apartments. Decide for yourself whether this is a normal approach!
Original (Slovak): Ak mate male deti,necakajte ochotu spoluprace zo strany majitelky v pripade,ze nemozete nastupit na pobyt. 5 dni pred nastupom na pobyt som majitelku kontaktovala,ze nase deti dostali ovcie kiahne, co podotykam je infekcna choroba! Majitelka sucho podotkla,aby sme si nasli za seba nahradu-to je jedine,co nam moze ponuknut. Samozrejme vo februari bola vysoka chorobnost vseobecne a nepodarilo sa nam z blizkych nahradu najst. Absolutny nezaujem z jej strany, samozrejme uvadza na svojej stranke zalohu 50% ceny ubytovania, no nam do mailu poslala hned po rezervacii v januari celu sumu,ktoru teda v case nasich tazkosti uz mala davno na ucte! Neponukla ziadny nahradny termin napr.v lete alebo hocikedy inokedy. Proste zhrabla plnu cenu cca 500€ za nic. Aj taketo su praktiky pri ubytovani v apartmanoch Raček. Nazor si urobte sami, ci je toto normalny pristup!
The host's answer:
Translated: Dear Mrs. Kolesárová,
I would also like to comment on the whole situation. We require a 50% reservation payment from each guest. A week before the stay, we request the balance. Like every accommodation facility, we have our cancellation policies. All information was sent to you in email communication before you paid for your stay.
A few days before the stay, less than the refundable period, you called me to cancel. You yourself said that you realized it was your fault and that you wanted to wait to see how the children felt and maybe you would still come. I was surprised by this because of the diagnosis.
I try to agree fairly with guests, but compromises must be mutual. I accepted your proposal that you would let me know if you were coming, or I suggested you could send another family in your place. You suggested your brother, but he also did not arrive.
I also had no problem sending you all necessary documents for claiming a contribution from your employer.
I also have children and we have had to cancel our holidays many times. That is why we have family cancellation insurance, because we cannot predict what situation may arise.
We as providers cannot bear the consequences of our guests' health, family or other circumstances and we are also not responsible for the weather.
We wish you all the best and above all a pleasant and uninterrupted vacation.
Original (Slovak): Vážená pani Kolesárová,
Rada by som sa aj ja vyjadrila k celej situácii. Od každého hosťa požadujeme zaplatenie rezervačného poplatku vo výške 50%. Následne týždeň pred pobytom žiadame doplatenie. Ako každé ubytovacie zariadenie máme aj svoje storno podmienky. Všetky informácie ste mali zaslané v mailovej komunikácii skôr ako ste pobyt platili.
Pár dní pred pobytom, menej ako je možné vrátenie poplatku, ste mi zatelefonovali a pobyt rušili. Sama ste povedali, že si uvedomujete, že je to Vaša chyba a že aj tak by ste chceli počkať ako sa deti budú cítiť a možno by ste predsa len prišli. Samú ma to z dôvodu diagnózy prekvapilo.
S hosťami sa snažím férovo dohodnúť, no kompromisy musia byť obojstranné. Prijala som od Vás návrh, že mi dáte ešte vedieť, či prídete vy alebo som Vám navrhla za seba kľudne poslať inú rodinu. Navrhli ste Vášho brata. Ten však tiež neprišiel.
Zároveň som nemala problém Vám zaslať všetky potrebné dokumenty na uplatnenie príspevku od zamestnávateľa.
Ja mám tiež deti a neraz sme museli dovolenku rušiť. Práve preto máme ako rodina poistenie storna dovolenky, lebo nevieme predvídať aká situácia môže nastať.
My ako ubytovateľ nemôžeme niesť následky zdravotného, rodinného a iného rozpoloženia našich hostí a tiež nezodpovedáme ani za počasie.
Prajeme Vám všetko dobré a hlavne príjemne strávené a ničím nenarušené dovolenky.
Translated: Absolutely everything was completely fine, thank you.
Original (Slovak): Absolútne všetko bolo v úplnom poriadku, ďakujeme.
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Excellent communication with the owner, good location, cleanliness\n\nI have no complaints
Original (Slovak): vynikajúca komunikácia s majiteľom, dobrá poloha, čistota
nemám žiadne
The host's answer:
Translated: Thank you very much.
Original (Slovak): Ďakujeme veľmi pekne.
Translated: Beautiful, clean accommodation, proximity to attractions, wonderful nature, kind staff. Accommodation facilities are excellent. We will definitely come back.
Original (Slovak): Krásne, čisté ubytovanie, blízkosť atrakcií nádherná príroda, milý personál. Vybavenosť ubytovania výborná. Určite sa ešte vrátime.
The host's answer:
Translated: Thank you very much. We are glad you liked it here and we look forward to your next stay with us :)
Original (Slovak): Dakujeme pekne. Sme radi, ze sa vam u nas pacilo a budeme sa tesit na vas dalsi pobyt u nas:)
Translated: Central location for skiing - slopes reachable on foot, very nice owner, cleanliness and equipment of the apartment, immediate willingness to help even with small things. Partner Park Snow Card - many discounts (e.g., ski passes, food,...)
Central location - skiing. Professional and accommodating approach by the owner. Cleanliness and immediate willingness to fix small issues.
Ski area. Skiing.
Tatralania or Gino Paradise Besenova - Aquaparks. Harmanec Cave - dripstone hell, Vlkolínec - UNESCO village
Original (Slovak): Zenrale Lage zum Skifahren- Piste zu Fuß erreichbar, sehr nette Eigentümerin, Sauberkeit und Ausrüstung des Appartments, sofortige Hilfsbereitschaft auch bei Kleinigkeiten. Partner Park Snow Card- viele Vergünstigungen (z.B. Skikarten, Essen,...)
Centrálna poloha- lyzovanie. Profesionálny a ústretový prístup majitelky. Cistota a okamzitá ochota odstránit malé nedostatky.
Skigebiet. Lyzovanie.
Tatralania oder Gino Paradise Besenova- Aquaparks. Harmanecka jaskyna - Tropfsteinhölle, Vlkolinec- UNESCO -Dorf
The host's answer:
Translated: Thank you very much for the positive feedback and we look forward to your next visit :)
Original (Slovak): Dakujeme velmi pekne za pozitivny ohlas a zaroven sa budeme tesit na Vasu dalsiu navstevu:)
Translated: Beautiful surroundings, excellent accommodation, great equipment in the cottage, we liked it very much, the price was negotiable
We found no downsides
Original (Slovak): krásne prostredie, super ubytovanie, výborná vybavenosť chaty, veľmi sa nám páčilo, dalo sa dohodnúť na cene
žiadne sme nenašli
