Chalupa Pivovarská

Translated: Good day, thank you for your review, and we are sorry you left with an unpleasant impression. However, we would like to clarify some information, as not all of the issues mentioned correspond to reality. You sent your reservation on Wednesday late at night, and on Thursday morning we sent you an email with all important information – including price, fees, payment details, contact details of the caretaker, and information that briquettes are available for the hot tub. Since you paid that day, it is clear that you received and read the email. In the evening, you contacted us by phone and SMS – we called you back but the phone was repeatedly busy. We tried to reach you later but without success. We apologize if this gave the impression that we did not communicate. During your stay, you could have contacted the caretaker on site, who is there specifically to handle such situations. You even described her as kind and helpful in your review – we believe she would have helped solve any problem. Your reservation was made for 4 people, and the same number was confirmed at arrival and departure. The mention of 6 people in your review surprised us. If there were indeed more of you, it’s puzzling why you did not inform us – if not, then this information is misleading. The capacity of the cottage has always been sufficient and comfortable for guests so far. The garden photos show the area from various angles – part of the neighboring orchard is visible but not part of the rental. Our own garden including wellness facilities matches the listing. Regarding equipment: the pool table was temporarily removed due to damage to prevent injury. Other equipment (trampoline, foosball, ping-pong) was fully functional during your stay. The room with the indoor hot tub was recently painted; a residual smell may have been noticed – we apologize for this. The email clearly stated that only briquettes are available for the outdoor hot tub, as recommended by the manufacturer. We offered you an additional package of briquettes, but you declined. So you were informed about the need for briquettes in advance. Regarding hot water in the kitchen – it was indeed unavailable during your stay; we apologize. As compensation, we waived the water fee. The mattress in the basement was damaged by guests previously and temporarily stored for removal – we understand it did not look good and apologize. The blankets are from IKEA but are clean, maintained, and regularly replaced. The price of 10,000 CZK for the weekend (i.e., 600 CZK per person at full occupancy) includes the entire cottage facilities including wellness and we consider it very reasonable. The cottage is not a hotel; stays at cottages always involve a certain degree of guest independence. In conclusion – we apologize for real shortcomings and have already addressed them. However, we disagree with other criticisms. Thank you nevertheless for your feedback, which helps us to improve our services. Best regards, Ivana Lukešová