Translated: The accommodation is beautiful, everything is clean, and the owners are friendly. Very satisfied. We celebrated our wedding there and couldn’t have chosen a better place❤️
Original (Slovak): Ubytovanie krásne vsetko ciste a majitelia priatelsky. Velka spokojnost. My sme tam oslavovali svadbu a lepsie sme si vybrat nemohli❤️
The host's answer:
Translated: Thank you for the review! We are very glad that you chose our cabin to celebrate your special day. We wish you all the best!
Original (Slovak): Ďakujeme že hodnotenie! Sme veľmi radi, že ste si pre oslavu Vášho veľkého dňa vybrali práve našu chatu. Želáme všetko dobré!
Translated: We would have been very satisfied with the stay; the cabin is really very nice and well furnished. Unfortunately, the whole impression was spoiled by the attitude of the owner, who accused us of damaging the coffee machine. The coffee machine showed a fault immediately after turning it on, which we informed the owner about right away, but after confrontation he insisted that we caused the damage. Additionally, he demanded immediate cash payment upon arrival, which we provided the next day, but to this day we have not received an invoice or receipt for the payment.
We regret that such hostility exists nowadays – we believe the situation could have been handled differently.
Original (Slovak): S pobytom by sme boli veľmi spokojní, chata je vážne veľmi pekná a dobre zariadená. Žiaľ celý dojem nám pokazil postoj majiteľa, ktorý nás obvinil, že sme pokazili kávovar. Kávovar vyhlasoval poruchu ihneď po zapnutí o čom sme majiteľa okamžite informovali, ale po konfrontácii stále trval na tom, že sme poruchu spôsobili my. Naviac požadoval ihneď po príchode platbu v hotovosti, ktorú sme mu druhý deň pobytu poskytli, ale dodnes sme neobdržali ani faktúru ani doklad o platbe.
Mrzí nás, že v dnešnej dobe existuje takáto nevraživosť – veríme, že situácia sa dala riešiť aj iným prístupom.
The host's answer:
Translated: Thank you for the feedback and for the positive evaluation of the cabin and its equipment.
Regarding the coffee machine, I would like to mention that at handover the cabin it was fully functional and without faults. The damage occurred during the stay. This damage required professional repair. According to the accommodation terms, responsibility for damages or defects caused during the stay is dealt with together with the guest present at the time of the incident. Our goal was not to cause conflict but to ensure correction of the situation.
Regarding payment and invoicing – we are happy to issue an invoice for accommodation – we have no problem with this and do so routinely for other guests. However, in this case, we do not yet have complete billing information from you, although it was requested upon your arrival. Additionally, local tax and VAT have not yet been paid, which are legally required parts of the settling procedure. After you provide the missing details and settle these items, the invoice will be immediately issued.
Please kindly provide the information normally required on invoices for accommodation services for recreational vouchers and settle the outstanding items.
Best regards,
Štefan Ballek, owner
Original (Slovak): Ďakujem za spätnú väzbu aj za pozitívne hodnotenie samotnej chaty a jej vybavenia.
Ku kávovaru by som rád uviedol, že pri odovzdávaní chaty bol plne funkčný a bez závad. K poškodeniu došlo až počas pobytu. Toto poškodenie vyžadovalo odbornú opravu. V súlade s ubytovacími podmienkami je zodpovednosť za škody alebo poškodenia vzniknuté počas pobytu riešená s hosťom, počas ktorého k nim došlo. Naším cieľom nebolo vytvárať konflikt, ale zabezpečiť nápravu vzniknutého stavu.
Pokiaľ ide o platbu a fakturáciu - faktúru za ubytovanie radi vystavíme – nemáme s tým žiadny problém a robíme tak štandardne aj pri iných hosťoch. V tomto prípade však zatiaľ nemáme z Vašej strany k dispozícii kompletné fakturačné údaje aj napriek tomu, že pri Vašom príchode na chatu boli od Vás žiadané. Zároveň z Vašej strany stále neboli uhradené DPH ani miestny rekreačný poplatok obci, ktoré sú zákonnou súčasťou vyúčtovania. Po doplnení chýbajúcich údajov a vysporiadaní týchto položiek bude faktúra bezodkladne vystavená.
Touto cestou Vás prosím o doplnenie údajov, ktoré sú štandardnou súčasťou faktúry za ubytovacie služby pre účely rekreačného poukazu, a zároveň o vysporiadanie otvorených položiek.
S pozdravom
Štefan Ballek, majiteľ
Translated: The accommodation was pleasant, clean, and very nicely furnished. The kitchen was fully equipped (both with ingredients and utensils, we even had a blender available! :) ). The host and hostess were very helpful and accommodating. However, for such a large cottage for so many people, we had very little space to hang clothes to dry, such as hooks, very few drying racks, etc., which would have been definitely 200% used when skiing and swimming in Meander. Otherwise, the only thing we missed was more snow :)
Original (Slovak): Ubytovanie bolo príjemné, čisté a veľmi pekne zariadené. Kuchyňa plne vybavená (ako aj surovinamy, tak aj inventárom, dokonca sme mali aj mixér k dispozícii! :) ). Pán a pani domáca boli veľmi ochotní a ústretoví. Na tak veľkú chatu pre toľko osôb, sme však nemali kde veľmi odkladať oblečenie na presušenie, napr háčiky, málo sušiakov, atď, čo pri využití lyžovania a kúpania v Meanderi by bolo určite na 200% využité.
Inak jediné čo nám chýbalo, bolo viac snehu :)
Translated: Well-equipped cottage, large, clean, spacious, maximum satisfaction. Very accommodating and helpful owner. Highly recommended for larger groups.
Original (Slovak): Výborne zariadená chata, veľká, čistá priestranná, max. spokojnosť. Veľmi ústretový a ochotný majiteľ. Vrelo odporúčame pre väčšie skupiny.
Translated: The gentleman was very nice and explained and prepared everything for us. There were 5 families, so each of us had our own room and privacy. Nice surroundings close to the ski resort and water park. We will definitely come back.
Original (Slovak): Pán bol veľmi príjemný a všetko nám vysvetlil a nachystal. Chata bola čistá. Bolo nás 5 rodín a tak sme mali každá svoju izbu a súkromie. Pekné prostredie v blízkosti lyžiarskeho strediska aj aquaparku. Určite sa ešte vrátime.
Translated: Accommodation in the cottage was very good.
Original (Slovak): Ubytovanie v chate bolo veľmi dobré.
Translated: Very nice, clean, absolute satisfaction with both the accommodation and the owner's approach.. I recommend...
Original (Slovak): Veľmi pekné,čisté,absolútna spokojnosť ako s ubytovaním tak aj s prístupom majiteľa.. Odporúčam...
Translated: Everything was fine during the stay.
Original (Slovak): Na pobyte bolo všetko v poriadku.
Translated: The cottage is absolutely ideal for larger groups. Outside there is a beautiful large gazebo, and the cottage offers two kitchens and two bathrooms. We were completely satisfied :)
Original (Slovak): Chata je úplne ideálne pre väčšie skupiny ľudí. Vonku je krásny veľký altánok, rovnako chata ponúka dve kuchynky a dve kúpelne. Boli sme maximálne spokojní :)
Translated: Terrible communication with the owner.\n\nChoose another accommodation.
Original (Slovak): Hrozna komunikácia s majiteľom.
Iné ubytovanie.
Translated: - Cottage with generous spaces and excellent equipment (big plus the dishwasher);
- Friendly and professional owner approach;
- Cleanliness of the facility and its surroundings
Softer mattresses, which is always a very subjective assessment
Original (Slovak): -chata s veľkorysými priestormi a výborným vybavením (veľké plus umývačka riadu);
-priateľský a profesionálny prístup majiteľa;
-čistota zariadenia a jeho okolia
mäkšie matrace, čo je vždy veľmi subjektívne hodnotenie
Translated: Cleanliness, comfort, amenities, accessibility.
Original (Slovak): Čistota komfort vybavenosť dostupnosť
Translated: The cottage is very well situated in beautiful nature.
Excellent equipment.
Everything clean, just as it should be.
Pleasant owner.
Definitely worth visiting the water park.
In the past, during our stay at this cottage, we visited the ski resort and the water park - everything was great!
There are many hiking trails in the area.
Original (Slovak): Chata je veľmi dobre situovaná v krásnej prírode.
Výborná vybavenosť chaty.
Všetko čisté, tak ako má byť.
Príjemný majiteľ.
Určite sa oplatí ísť do aquaparku.
V minulosti sme počas nášho pobytu na tejto chate navštívili lyžiarske stredisko aj aquapark - všetko bolo super!
Veľké množstvo turistických trás v okolí.
Translated: Beautiful spacious cottage with all amenities. Nice surroundings and close to the slope and also for swimming. We are already looking forward to the next skiing trip😉\n\nI have no complaints
Original (Slovak): Krásna priestranná chata so všetkym vybavením. Prostredie tiež super a blízko ku svahu aj na kúpanie. Už sa tešíme na dalšiu lyžovačku😉
Nemám žiadne
Translated: Very well situated and equipped cottage, close to ski resort, aquapark, beautiful surroundings, clean cottage, very nice owner.......
Original (Slovak): veľmi dobre situovaná a vybavená chata, blízko lyžiarske stredisko, aquapark, okolie krásne, chata čistá, majiteľ veľmi milý.......
Translated: The cottage is well located, well equipped, and above all clean. The size is ideal for 5 families with kids. Ideal if you go skiing or just hiking, the surroundings are beautiful. Mr. Ballek is very kind and accommodating.\n\nWhat’s missing is a covered gazebo with a fireplace – not a problem for us because we were there in winter; it would be nice in summer. But you can also sit outside on the terrace, exit directly from the living room and enjoy a beautiful view of the mountains and hills :) In the summer, some swings/play structures for children would also be nice.\n\n-\n\n-
Original (Slovak): Chata je dobre situovana, dobre vybavena a hlavne cista. Velkostou idealna pre 5 rodin s detmi. Idealna ak idete lyzovat, alebo len tak na turistiku, prostredie je krasne. Pan Ballek je velmi mily a ustretovy.
Chyba kryty altanok s ohniskom - nam ani nie, lebo sme boli v zime, v lete by bol fajn. Ale sediet sa da aj vonku na teraske, vychod priamo z obyvacky a krasny vyhlad na hory a kopce:) Cez leto by boli fajn aj nejake hojdacky/preliezky pre deti.
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